Professional Services Review Annual Report 2004–05

• Contents
• Letter of Transmittal
• Director’s report
• 2004–05 Key events at a glance
• 1. Agency overview
• 2. Report on performance
• 3. Management and accountability
  • Structure and organisation chart
  • Audit Committee
  • Management Committee
  • Risk management
  • External scrutiny
  • Management of human resources
  • Training and development
  • Ethical standards
  • Certified Agreement and Australian Workplace Agreements
  • Performance pay
  • Occupational health and safety
  • Workplace diversity
  • Industrial democracy
  • Commonwealth Disability Strategy
  • Finance
  • Purchasing
  • Asset management
  • Consultants and competitive tendering and contracting
  • Ecologically sustainable development and environmental performance
  • Information technology
  • Publications
• Appendixes
• Glossary

3. Management and accountability

Information technology

First-level IT support is provided in-house. An external provider, Infront Systems, continued to provide routine maintenance and second- and third-level IT support. During the year, LNB Computing provided continual support and upgrades to MALCOLM (a customised database for tracking and reporting all stages of referrals).