4. Management and accountability
Planning
PSR’s business plan for 2008–09 identified eight goals. Seven of these were:
- requests for review from Medicare Australia to be managed effectively and efficiently
- skills development programs to be in place for staff, panel members, Deputy Directors and Determining Authority members
- new organisational structure and operational business process to be implemented
- governance framework to be revised and operating effectively
- enhanced case management system to be defined and a preferred procurement solution identified
- new performance indicators to be in place
- feedback from PSR’s processes to be provided to the Department of Health and Ageing and Medicare Australia to enhance the effectiveness of the PSR Scheme.
These goals were all delivered and provided a sound basis upon which to manage the significantly increased workload received this year.
The eighth goal was to contribute to the Department of Health and Ageing’s implementation of the recommendations of the 2006 review of the PSR Scheme. The Department of Health and Ageing has primary carriage of this goal and PSR remains ready to contribute as needed.