What should you do now you have been referred?

Despite the best efforts of the Director, Committee, Determining Authority and PSR staff, the PSR process can be time consuming, legally complex and stressful.

At the start of the process there are three key steps that you should take.

  1. You should engage your medical defence organisation or a legal representative as early as possible to assist you through the process. Medical defence organisations are familiar with the administrative and legal requirements of the PSR process and will be able to provide you with advice and guidance.
  2. We suggest that you inform people close to you that you have been referred to PSR. While this is your choice, having someone to discuss the matter with you can be beneficial.
  3. Familiarise yourself with the Request to Review document, which has been sent to you by a delegate of the Chief Executive Medicare. It contains information outlining concerns and statistics about your practice during the review period. This document explains why you have been referred to PSR and being familiar with it will help you to remain fully informed during the PSR process.

PSR is committed to protecting your privacy. PSR operates within a secure environment, inaccessible to members of the public. All documents relating to your case will be stored securely on protected IT systems. PSR employees are bound by the Privacy Act 1988 and section 130 of the Health Insurance Act, both of which require the employees to protect the privacy of you and your patients.